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Careers:
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Links:
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Order Status
To view the full details of your order as well as obtain tracking information, please enter your order number with the ship to name or your email address. Please enter this information exactly as it appears on your order receipt. If you do not have your order number, please call 1-866-891-7872 or Email Us
Gift Certificates
Need a great gift in a hurry? Not sure which item they'll like? Give a DiaperBags.com Gift Certificate. You choose the amount of your gift...and they get a gift that's perfect for them! Gift Certificates are not taxed and there are no shipping charges to send them. They are a great solution for last minute shoppers!
Receipt
Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If you have your order number from your order confirmation, you can print a copy of your receipt by entering the order number in the box below. If you do not have your order number, please contact us at 1-866-891-7872.
Shipping Rates
We provide you shipping costs for all FedEx shipping methods and estimated arrival dates as you are viewing each product. As you are shopping, simply select the product you are interested in, select 'check shipping costs and arrival dates' in the Order Box and enter the zip code you want to ship to. We will calculate the approximate shipping costs for a variety of shipping methods.
Delivery Times
Delivery times can vary for each product based on the delivery location and the size of the product. You can view estimated delivery dates for individual products by using the "Check Arrival Date & Shipping Cost" calculator on the product page. This is especially useful if your gift is time sensitive. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available.
No Hassle Return Guarantee
Customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and easy return and exchange process.
It is most important that you inspect the package at the time of delivery.
Ask the freight carrier for a copy of the delivery receipt.
Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact our Customer Care Center at 1-866-891-7872 for further instructions on how to process your return. If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our Customer Care hours are 8 a.m. to 10 p.m. (EST) Monday through Friday and 9 a.m. to 7 p.m. (EST) Saturday and Sunday.
Safe & Secure Shopping
When you shop at DiaperBags.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
DiaperBags.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers, so that only DiaperBags.com can read a buyer's personal information.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at DiaperBags.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Satisfaction Guarantee Our Promise and Commitment
We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have.
Great Products at Great Prices
We do our best every day to ensure that our prices are the best you can find anywhere*. We constantly check our prices to verify you are getting the best value. When comparing our prices with other online retailers, please make sure you are checking the total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time. We would be very surprised if you find a total price lower than ours, but let us know if you do and we'll attempt to match it at the time of purchase. We strive to bring you outstanding value and service, which means offering you great products at great prices.
*Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The Internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back-ordered items are not eligible.)
30-Day Return Guarantee
Customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Your return may be subject to restocking and shipping fees for each individual product as noted on each product page.
Special Extended Holiday Return Policy
As a convenience to our customers, orders placed between November 1 and December 25 may be returned through January 31. All other guidelines apply.
